Policies

• Please be courteous of your fellow customers.
• Do not block or hold seats with your belongings.
• Help to keep our stations and trains clean by properly disposing of trash and recyclables.
• Headsets are required when using audio devices.

All Hartford Line Stations are accessible to persons with disabilities. At Springfield, Windsor Locks, and Windsor, a lift is available to assist persons with mobility impairments that are unable to step up or down. Train personnel will assist in boarding and de-training.

Restroom facilities are available on board all CTrail Hartford Line trains. In most cases CTrail Hartford Line trains restrooms do meet current accessibility standards and accommodate most types of wheelchairs and other mobility devices. Amtrak Hartford Line trains offer accessible restrooms.

Fully accessible restroom facilities are also available at the following stations: New Haven Union Station, Hartford Union Station, and Springfield Union Station.

Trained Service Animals assisting people with disabilities are permitted without restriction on CTrail Hartford Line trains. Please note that Amtrak has specific requirements for Service Animals riding on Amtrak trains. Please see Amtrak.com for more information, or call 1-800-USA-RAIL.

Pets are permitted to ride CTrail Hartford Line trains with the following restrictions.

• All pets are required to be transported in a closed, well-ventilated, pet-safe carrier.
• The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
• Maximum weight of pet with carrier is 20 pounds. Non-service animals over 20 pounds are not permitted.
• The carrier may be hard or soft sided but must be leak proof.
• Pet owners must also be mindful of other customers, and ensure their pets do not occupy empty seats.
• Please note when bringing your pet on all Amtrak trains there are specific reservation and fee requirements. Please see Amtrak.com for more information or call 1-800-USA-RAIL.

Smoking and the use of electronic nicotine delivery systems (vapes, e-cigarettes, vape pens, e-hookahs) is prohibited on all Amtrak and CTrail trains, in station buildings, and on platforms.

CTrail Hartford Line:

• Items able to be safely carried and stored by customers are permitted on-board. Items likely to cause safety hazards or inconvenience to fellow customers or crew are not permitted.

 

Amtrak Hartford Line:

• Review the Amtrak baggage policy before your trip to ensure that you are packing within the guidelines.

Bicycle policies vary between CTrail Hartford Line trains and Amtrak trains operated on the CTrail Hartford Line. Please check the schedule prior to travel to determine if you are planning to travel on a CTrail Hartford Line train or an Amtrak Hartford Line train, and refer to the bicycle policies below:

CTrail Hartford Line Trains

The CTrail Hartford Line permits the following types of bicycles onboard all CTrail Hartford Line trains based on space availability:

• Standard Bicycles: Under direction of the conductor, customers must load and stow bicycles in designated bicycle storage areas. 
• Collapsible and Folding Bicycles: Customers must fold up collapsible and folding bicycles prior to boarding. Collapsible and folding bicycles may only be stored in luggage storage areas at the end of the car or under a seat and may not be stored in overhead racks.

Amtrak Hartford Line Trains

Amtrak trains have different requirements for bicycles.

Customers who wish to bring a bicycle on an Amtrak Hartford Line train will need to purchase their ticket through the Amtrak reservation center and add a bike to their reservation.

Visit here for more information on Amtrak’s bicycle policy.

Bicycle Racks

Bicycle racks are available at all stations except Windsor and Windsor Locks.

Bicycle lockers are available at Hartford Union Station (in the Spruce Street Parking Lot, on the west side of the station) and New Haven Union Station.

  

All items found on CTrail Hartford Line trains will be returned to the New Haven Union Station CTrail Customer Service Office. The Customer Service office can be reached by calling 1-877-CTrides (1-877-287-4337) or email info@ctrides.com.