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Service Update: Safety and Track Improvements Coming to the Hartford Line

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Public Transportation Assistance for Riders Who are Blind or Have Low Vision

The Connecticut Department of Transportation (CTDOT) and the Department of Aging and Disability Services (ADS) launched an 18-month pilot program offering Aira at no cost to individuals who are blind or have low vision. Aira is a service that enables a person to connect with highly trained, live agents in real-time, for assistance using the Connecticut public transportation system and other essential services. 
 
The Aira service uses a smartphone’s camera to stream live video to an agent who provides the user with instant access to visual information about their surroundings.
 
As part of the pilot, individuals are asked to participate in a short and fully accessible research survey that will help the CTDOT and ADS assess the impact Aira has on improving...
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