Update: Public Hearings on Proposed Fare and Service Changes for Bus and Rail

Update: Enfield Train Station Public Meeting

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The CX Action Plan is Here!

The Connecticut Department of Transportation (CTDOT) has recently announced the publication of the Department‘s first-ever Customer Experience (CX) Action Plan for transit customers across the state. The plan was developed by engaging with public transportation service providers, stakeholders, community partners, and transit customers to collect feedback and identify actions that can be taken to make transit a more pleasant, reliable, and efficient experience for everyone, and it is now available for review via the link here.

Additionally, members of the CX team will be present at the following upcoming events to connect with customers, share the Action Plan, and collect feedback:

Metro-North “Connect With Us” Event

July 26th from 7:00 - 8:30 am at South Norwalk Train Station

ADA 33rd Anniversary Celebration Event

July 26th...
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The Connecticut Department of Transportation (CTDOT) has recently announced the publication of the Department‘s first-ever Customer Experience (CX) Action Plan for transit customers across the state.

The CX Action Plan is Here!

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