Title VI Policy

Hartford Line is committed to ensuring that no person is excluded from participation, denied benefits, or otherwise subjected to discrimination under any program or activity, on the basis of race, color, national origin, sex, age, or disability.

Hartford Line as a recipient of federal financial assistance will ensure full compliance with Title VI of the Civil Rights Act of 1964, as amended, and related statutes and regulations in all Hartford Line programs and activities.

Any person who believes that he or she has been subjected to discrimination or retaliation based on their race, color, national origin, sex, age, or disability may file a Title VI complaint.

Complaints may be filed directly to Connecticut Department of Transportation or to the FTA (Federal Transit Aministration). Complaints must be filed in writing and signed by the complainant or a representative and should include the complainant's name, address, and telephone number or other means by with the complainant can be contacted. Complaints must be filed within 180 days of the date of the alleged discriminatory act.

To request additional information on Hartford Lines's non-discrimination obligations or to file a Title VI complaint, please submit your request or complaint in writing to:

Connecticut Department of Transportation
Attention: Debra Goss, Title VI Coordinator
2800 Berlin Turnpike
Newington, CT 06111
Email: Debra.Goss@ct.gov
Information on the CTDOT Title VI Policy.

Federal Transit Administration (FTA) Title VI complaints may be filed directly to:
FTA Office of Civil Rights
1200 New Jersey Avenue, SE
Washington, DC 20590

Information on the CTDOT Title VI Policy.

Please print out a Title VI Complaint Form using the links below, fill it out and mail it to: CTDOT or the Federal Transit Administration.
Title VI Complaint Form - English / Inglés
Title VI Complaint Form – Spanish / Español

For any questions, or to file a complaint in person, call CTrides or visit the Customer Service Center at New Haven Union Station.