Safety First

We're here to get you there safely.

The Connecticut Department of Transportation (CTDOT) puts the safety and comfort of our passengers and personnel above all else. Since the start of the COVID-19 outbreak, we’ve invested in the most comprehensive safety measures in our history – and all the while, continuing to be there for you.

WHAT WE’RE DOING

All trains are sanitized nightly.

This includes interior wipe downs of high-contact surfaces using enhanced cleaning and disinfection protocols, recommended by the Centers for Disease Control and Prevention (CDC).

Photo: cleaning in stairway

Station cleaning is greatly enhanced

CDC-recommended cleaning products and methods are used to wipe down frequently used touch points including door handles, escalator handrails, and elevator buttons multiple times each day at our busiest stations including Stamford, Bridgeport, and New Haven.

All of our employees are required to wear masks and have temperature checks at the start of each shift. We also provide our employees:

  • Updated health and safety training
  • Personal protective equipment (PPE) to all front line staff
  • Masks for passengers, if needed

Contactless ticket purchasing is now available

CTrail offers contactless ticketing for a safe, stress-free ticket purchasing experience for CTrail Harford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) service.

Contactless ticketing is now available via the CTrail eTix app at the Apple Store and Google Play Store . The CTrail eTix app supports both Apple and Google Pay in addition to major credit/debit card providers.

Other Measures:

  • Conduct daily health and safety meetings with employees and stakeholders to review current procedures
  • Installed hand sanitizer dispensers have been installed at all stations
  • Provide Personal Protective Equipment (PPE) for public purchase at major stations through vending machines

WHAT YOU CAN DO

Contactless ticketing

Prior to boarding CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) trains, use the CTrail eTix app for contactless ticket purchasing.

Wear a mask for yourself — and others

Unless you have a medical condition that prevents you from doing so, you are required to wear a mask or face covering on all trains, in stations, and while waiting on platforms. And remember, your mask should cover your mouth and nose.

Six feet of separation

Practice social distancing while waiting at rail and bus stations and bus stops — and when riding trains and buses. Most larger stations have floor markings installed to assist with social distancing. The CDC recommends a distance of at least six feet from others.

Please do not use public transportation if you feel sick

For the latest information, resources, and guidance related to COVID-19, visit ct.gov/coronavirus

We’re ready when you are. See how we are preparing for your return!