Alerts

  • Posted on 06/24/20 at 9:41 AM ET

    Service Alert: July 4th Weekend Schedule

    CTrail Hartford Line and Amtrak trains will operate on the following schedules for July 4th (Independence Day) weekend:

    • Friday, July 3, 2020: ALL trains on the CTrail Hartford Line Schedule will operate on a Saturday schedule.
    • Saturday, July 4, 2020: ALL trains on the CTrail Hartford Line Schedule will operate on a Saturday schedule.
    • Sunday, July 5, 2020: ALL trains on the CTrail Hartford Line Schedule will operate on a Sunday schedule.

    In addition to the service changes above, customers are reminded of the COVID-19 travel advisories below:

    • Purchase tickets prior to boarding using a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) trains.
    • Customers should wear a mask or face covering on all trains, in stations, and on platforms, unless you have a medical condition that prevents you from doing so. Children under two do not require a mask. Please be aware that Amtrak requires the use of face masks.
    • Practice social distancing while waiting at rail stations and riding trains. The CDC recommends a distance of at least six feet from others.
    • Customers who feel sick should not use public transportation.

    Click here for schedule information.

  • Posted on 06/11/20 at 12:57 PM ET

    Service Alert: Updated COVID-19 Travel Requirements

    The Connecticut Department of Transportation (CTDOT) is continuing its safety measures on all of its public transportation services as the state moves to re-open after the COVID-19 outbreak. 

    The safety of our customers and operating personnel is of the highest importance. CTDOT’s safety measures are based on the recommendations from the Centers for Disease Control and Prevention (CDC) and other state and federal health agencies and experts. These actions, which began in March, are being conducted for all CTrail Hartford Line, CTrail Shore Line East, and New Haven Line (Metro-North) commuter rail services, as well as for all CTtransit and local transit district bus services throughout the state.

    Safety measures include:

    • Nightly sanitizing of all trains and buses including an interior wipe down of high contact surfaces using enhanced cleaning and disinfection protocols recommended by the CDC.
    • Increased cleaning of stations using CDC-recommended cleaning products and methods.
    • Touchpoints such as door handles, escalator handrails, and elevator buttons are being wiped down multiple times each day at our busiest train stations, Stamford, Bridgeport, and New Haven.
    • The collection of cash fares is suspended on board trains and at ticket windows.

    In addition to the service changes above, riders are reminded of the COVID-19 travel advisories below:

    • Purchase tickets prior to boarding using a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) trains.
    • Customers should wear a mask or face covering on all trains, stations, and platforms, unless you have a medical condition that prevents you from doing so. Children under two do not require a mask. Please be aware that Amtrak requires the use of face masks.
    • Practice social distancing while waiting at rail stations and riding trains. The CDC recommends a distance of at least six feet from others.
    • Customers who feel sick should not use public transportation. 

    For the latest information, resources, and guidance related to COVID-19, visit ct.gov/coronavirus.

  • Posted on 05/28/20 at 4:35 PM ET

    Service Alert: EFFECTIVE 6/1: Schedule Update

    There are no changes to the weekend schedule at this time. Please refer to the schedule here for all travel beginning Monday, June 1.

    The following schedule adjustments will take effect on Monday, June 1:

    • Amtrak 475 will be returning to the Weekday schedule, departing Springfield at 3:55 PM.
    • Amtrak 476 will be returning to the Weekday schedule, departing New Haven at 5:25 PM.
    • CTrail 4466 will now depart New Haven at 6:30 PM.

    All CTrail Hartford Line customers should refer to the following websites for connection information:

    • Click here for Amtrak Northeast Corridor schedule information.
    • Click here for New Haven Line (Metro-North) schedule information.
    • Click here for CTrail Shore Line East schedule information.

    There are no changes to the weekend schedule at this time. Please refer to the schedule here for all travel beginning Monday, June 1.

    COVID-19 Information:

    • Cash sales are suspended on board all trains. Please use a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) train tickets before boarding.
    • CTDOT strongly encourages customers to wear a mask or face covering and practice social distancing while waiting at rail stations and riding trains. Faces masks are mandatory for all Amtrak trains. The Centers for Disease Control (CDC) recommends a distance of at least six feet from others. CUSTOMERS WHO FEEL SICK SHOULD NOT USE PUBLIC TRANSPORTATION.

    For the latest information, resources, and guidance related to Coronavirus (COVID-19), visit ct.gov/coronavirus

  • Posted on 05/08/20 at 2:17 PM ET

    Service Alert: EFFECTIVE MONDAY, 5/11: Face Masks Required for Travel on Amtrak Trains

    Effective Monday, 5/11, face masks or face coverings are now required on all Amtrak trains. If you do not have a mask available the crew will provide one for you to wear onboard the train.

    CTrail Hartford Line and CTrail Shore Line East trains are still adhering to the State of Connecticut’s policy which highly encourages customers to wear face masks or coverings. Click here for more information on the face mask policy specific to CTrail Hartford Line and CTrail Shore Line East trains.

    For the latest information, resources, and guidance related to Coronavirus (COVID-19), visit ct.gov/coronavirus.

  • Posted on 04/20/20 at 10:16 AM ET

    Service Alert: Updated COVID-19 Travel Requirements

    Protect your family and ours by stopping the spread. Passengers should wear a mask or cloth face covering on all CTrail Hartford Line and Amtrak trains, and at CTrail stations. And remember, public transportation is for essential travel only. Do your part to protect our #heroesmovingheroes and we’ll do ours to keep CT moving safely during this coronavirus emergency.

    The Governor issued EXECUTIVE ORDER NO. 7BB, effective Monday, April 20, 2020, at 8:00 pm, requesting the use of face masks or face covering when it is not possible to maintain a safe distance of six feet or more from others while in public. All passengers are requested to wear a face mask or face covering at all times whenever a six-foot distance from other people cannot be safely maintained on CTrail Hartford Line and Amtrak trains, any other public transportation service in Connecticut, and within any semi-enclosed transit stop, waiting area, or CTrail station.

    This Order is in addition to the requirement that public transportation is to be used for essential travel only such as getting to and from work or for procuring essential needs. Customers who feel sick should not use public transportation.

    Nothing in this order shall require the use of a mask or cloth face covering by anyone for whom doing so would be contrary to his or her health or safety because of a medical condition, a child in a child care setting, anyone under the age of 2 years, or an older child if the parent, guardian or person responsible for the child is unable to place the mask safely on the child’s face. If a person declines to wear a mask or face covering because of a medical condition as described above, such person shall not be required to produce medical documentation verifying the stated condition.

    Read more on Governor Lamont’s new face covering requirements here: https://portal.ct.gov/-/media/Office-of-the-Governor/Executive-Orders/Lamont-Executive-Orders/Executive-Order-No-7BB.pdf
  • Posted on 04/16/20 at 10:27 AM ET

    Service Alert: EFFECTIVE 4/20: ALL CTrail Hartford Line and Amtrak Trains Operating on a Reduced Schedule

    Effective Monday, April 20, ALL CTrail Hartford Line and Amtrak trains will operate on a reduced schedule.

    • Please refer to the reduced schedule here for all travel beginning Monday, April 20.
    • All cash sales are suspended for all trains. Please use a ticket vending machine or the CTrail eTix app for CTrail Hartford Line, CTrail Shore Line East, and connecting New Haven Line (Metro-North) train tickets prior to boarding.
    • New Haven Line (Metro-North) and Amtrak are also operating a reduced schedules during this time. All CTrail Hartford Line customers should refer to Amtrak Northeast Corridor and New Haven Line (Metro-North) schedules for connection information.
           - Click here for Amtrak Northeast Corridor schedule information
           - Click here for New Haven Line (Metro-North) schedule information

    CTDOT strongly encourages the public to reserve rail and public transit for ESSENTIAL TRAVEL ONLY such as getting to and from work or for procuring essential needs. Customers should wear a mask or face covering and practice social distancing while waiting at rail stations and while riding the train. (Centers for Disease Control (CDC) recommends a distance of at least six feet from others, when possible). CUSTOMERS WHO FEEL SICK SHOULD NOT USE PUBLIC TRANSPORTATION.

    View the official CTDOT press release here. For the latest information, resources, and guidance related to Coronavirus (COVID-19), visit ct.gov/coronavirus

  • Posted on 03/12/20 at 12:42 PM ET

    Service Alert: CTDOT Taking Coronavirus (COVID-19) Precautions for Public Transportation

    At CTrail, the safety of our customers and employees is of the highest importance. We are taking actions based on recommendations from the Centers for Disease Control and Prevention (CDC) and other public health experts. These actions, which began last week, are being conducted for all CTrail Hartford Line, CTrail Shore Line East, and New Haven Line (Metro-North) commuter rail services. These measures include:

    • Nightly sanitizing of all trains including an interior wipe down of high contact surfaces using cleaning and disinfection protocols from the CDC
    • Station operators have increased cleaning of stations using CDC-recommended cleaning products and methods
    • At our busiest stations, Stamford, Bridgeport and New Haven, touchpoints such as door handles, escalator handrails, and elevator buttons are being wiped down multiple times each day

    The State of Connecticut is taking various actions to respond to the spread of coronavirus disease (COVID-19). CTrail is also staying in constant communication with state and federal emergency management agencies to adjust our protocols, if necessary.

    We will continue to respond to the latest on COVID 19 with the safety of our customers and employees as our highest priority. 

    View the official CTDOT Press Release here.

    Information on the statewide response is available at CT.Gov/Coronavirus