posted 07/24/23

The CX Action Plan is Here!


The Connecticut Department of Transportation (CTDOT) has recently announced the publication of the Department‘s first-ever Customer Experience (CX) Action Plan for transit customers across the state. The plan was developed by engaging with public transportation service providers, stakeholders, community partners, and transit customers to collect feedback and identify actions that can be taken to make transit a more pleasant, reliable, and efficient experience for everyone, and it is now available for review via the link here.

Additionally, members of the CX team will be present at the following upcoming events to connect with customers, share the Action Plan, and collect feedback:

Metro-North “Connect With Us” Event

  • July 26th from 7:00 - 8:30 am at South Norwalk Train Station

ADA 33rd Anniversary Celebration Event

  • July 26th from 8:30 am - 12:30 pm at Meriden Station

Blue Hills Neighborhood Revitalization Zone National Night Out 2023

  • August 1st from 5:00 - 7:00 pm at Ruby Long Playground in Hartford

Downtown New Britain CTfastrak

  • August 8th from 9:00 - 11:30 am at Downtown New Britain CTfastrak Station