posted 09/27/18

Important Safety Reminder


To Our Valued Hartford Line Customers:

For the safety of our valued riders and crew, please remember these important safety guidelines when traveling:

  • Remain behind yellow lines whenever you are on a station platform, as trains can travel past at any time and at high rates of speed.
  • Train doors are to be operated by Hartford Line conductors only.
  • Wait for trains to come to a full and complete stop before boarding or departing.
  • Do not ride in car vestibule areas near doorways.
  • See something, say something! In an emergency, call 911. To report something suspicious, tell an authority, call 1-866-HLS-TIPS (1-866-457-8477) or visit KEEPCTSAFE.COM

Thank you for your continued support. For questions, please contact us at, or call 1-877-CTrides (1-877-287-4337) or visit the Customer Service Center at New Haven Union Station.