Hartford Line trains operate seven days a week, including holidays. Please refer to the trip planner or full schedule for departure times.
CTDOT is upgrading onboard restrooms to meet current Americans with Disabilities Act accessibility standards. During this fleet modification program, restrooms will be available on CTrail trains, but are not fully accessible to all persons with mobility devices. This work will continue through early 2019. Until that time, we encourage customers to use accessible restroom facilities located at each station before traveling. Note: Amtrak trains have accessible on board restrooms.
Customers may bring their bicycles on board any CTrail Hartford Line train. Bicycles must be stored in accordance with crew member directions to ensure the safety of customers and train crews. Collapsible and folding bicycles must be folded before boarding the train, and they may be stored in luggage storage areas at the end of the car or under a seat. Bicycles may not be stored in overhead racks.
Bike rack installation will begin in fall 2018 and continue through early 2019, providing a permanent storage area for bicycles. Bicycle racks are available at all stations except Windsor and Windsor Locks.
Bicycle lockers are available at Hartford Union Station (in the Spruce Street Parking Lot, on the west side of the station) and New Haven Union Station.
Bicycles are not allowed on Amtrak Hartford Line trains at this time. For information on Amtrak’s bicycle policy visit Amtrak.
Trained Service Animals assisting people with disabilities are permitted without restriction on CTrail Hartford Line trains. Please note that Amtrak has specific requirements for Service Animals riding on Amtrak trains. Please see Amtrak.com for more information, or call 1-800-USA-RAIL.
Pets are permitted to ride CTrail Hartford Line trains with the following restrictions.
- All pets are required to be transported in a closed, well-ventilated, pet-safe carrier.
- The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
- Maximum weight of pet with carrier is 20 pounds.
- The carrier may be hard or soft sided but must be leak proof.
- Pet owners must also be mindful of other customers, and ensure their pets do not occupy empty seats.
- Please note when bringing your pet on all Amtrak trains there are specific reservation and fee requirements. Please see Amtrak.com for more information or call 1-800-USA-RAIL.
Only items that can be safely carried and stored by passengers are permitted onboard the trains. Items that may cause safety hazards or inconvenience to other passengers are not permitted. There is no checked baggage on Hartford Line trains.
The Hartford Line will have Lost & Found contact information when service starts.
North of Hartford there is only a single track and this restricts the number of trains that can be scheduled through this section. Sign-up for updates to the New Haven-Hartford-Springfield (NHHS) Rail Program.
Currently Amtrak trains have wi-fi. CTrail Hartford Line trains do not currently have wi-fi service.
All Amtrak trains and CTrail trains operating on the Hartford Line can accommodate wheelchairs. Amtrak trains accommodate most wheeled mobility devices. The device should not exceed 30 inches. CTrail trains can accommodate mobility devices up to 36 inches. View more information about Amtrak trains.
Yes. All Hartford Line train stations are wheelchair accessible.
All stations between New Haven and Hartford are wheelchair accessible from high-level boarding platforms. Trains crews will use bridge plates to bridge any gap that may exist between the platform and train. At the Windsor, Windsor Locks, and Springfield, MA stations, wheelchair accessibility is provided by a vertical lift and will be deployed by train crews as needed.
Positions with the CTrail Hartford Line include conductors, engineers, customer service agents, and transportation supervisors. Employment opportunities will be posted on htsi.com.
For Lost & Found information, call CTrides or visit the Customer Service Center.
Every effort is made to alert passengers of service interruptions and/or cancellations via announcements made at each applicable train station on the public information displays. Longer term or more wide-scale disruptions will be announced on twitter@HLalerts, local news media, on the HartfordLine.com website.
The Hartford Line schedule is available in Trip Planner above and will appear on the Passenger Information Display Screens at each station. The Connecticut Department of Transportation is working with its partners to eventually provide real-time departure data both online and at station locations.
The train schedule for the Hartford Line is available here and in the Trip Planner. There may be minor adjustments to the schedule to improve efficiency and connectivity to other services. Additional train frequency is not anticipated at this time. However, customers will be notified in advance should the schedule change or be augmented with additional departures.
New Haven Line trains are able to wait up to ten minutes to accommodate Hartford Line connecting passengers at New Haven's Union Station.
Tickets & Fares
|Station||CTrail Ticket Vending Machine||Amtrak Quik-Trak Ticket Vending Machine||On-Board CT rail (one-way only)*||Amtrak.com||Amtrak mobile app|
|New Haven Union Station||Yes||Yes||Yes, with $3 surcharge||Yes||Yes|
|New Haven State Street||Yes||No||Yes, with $3 surcharge||Yes||Yes|
|Wallingford||Yes||No||Yes, with $3 surcharge||Yes||Yes|
|Meriden||Yes||No||Yes, with $3 surcharge||Yes||Yes|
|Berlin||Yes||No||Yes, with $3 surcharge||Yes||Yes|
|Hartford||Yes||Yes||Yes, with $3 surcharge||Yes||Yes|
|Windsor||No||No||Yes, with NO $3 surcharge||Yes||Yes|
|Windsor Locks||No||No||Yes, with NO $3 surcharge||Yes||Yes|
|Springfield||Yes||Yes||Yes, with $3 surcharge||Yes||Yes|
*Tickets purchased from the conductor on-board Amtrak are only available at the full, undiscounted, unrestricted fare, and only using a credit/debit card. For the Hartford Line fare, please use Amtrak.com, the Amtrak mobile app or call 1-800-USA-RAIL.
For stations without a CTrail Ticket Vending Machine, customers can purchase one way tickets on board a CTrail train with no surcharge. Tickets may also be purchased on Amtrak.com or by using the Amtrak mobile app. An Amtrak ticket is valid on a CTrail train for up to 2 hours after the scheduled departure time from the station, as long as the ticket has not been refunded or cancelled.Please note, while Amtrak one-way fares for adult fares are now the same as CTrail, their fares for seniors and children can be higher.
Tickets purchased at CTrail Hartford Line Ticket Vending Machines are accepted onboard all of Amtrak's Regional and Shuttle trains between New Haven, CT and Springfield, MA - except for the Vermonter (trains 54, 55, 56, and 57). Passengers who present a CTrail ticket for travel on the Vermonter will charged at the applicable Amtrak ticket rates.
Yes, the U-Pass CT is accepted aboard all CTrail Hartford Line trains with an accompanying student ID from participating schools. For more details on the U-Pass, visit: CTrides.com/u-pass.
Currently a universal travel card is being explored by the Connecticut Department of Transportation, but is not currently available. However, one-way, weekly, 10-ride, monthly, senior/disabled and school are available at each station with ticket vending machines.
Yes, you can purchase a Hartford Line connecting ticket with Metro-North when you purchase your New Haven Line ticket at a Metro-North ticket vending machine (TVM). On the Metro-North TVM, select your New Haven Line destination station (New Haven) and then add the UniTicket (Connecting Services) option to select your Hartford Line destination station. Individual tickets will be generated for each leg of the trip.
No, passengers can purchase their Hartford Line and New Haven Line connecting tickets together at ticket vending machines located at Springfield, Hartford, Berlin, Meriden, and Wallingford. Passengers transferring to CTrail New Haven Line (operated by Metro-North) may also purchase their ticket on board the connecting Metro-North train with cash or credit cards. To avoid the surcharge, passengers must show the Metro-North conductor their Hartford Line ticket stub/receipt before purchase.
Hartford Line child fare is $1 per child for up to four children ages 2-12 traveling with a paying adult. Any additional children ages 2-12 will be charged half the adult fare. Children under the age of 2 travel free.
This Child Fare Policy does not apply to Amtrak Hartford Line train options.
CTrail Senior (65+)/Disabled One-Way tickets are 50% off standard fare.
Unfortunately, this rate for seniors is only available when purchased at CTrail ticket vending machines or on board CTrail trains. The Amtrak senior discount is in line with their national policy (10%) and is what will be charged when purchasing tickets for Amtrak Hartford Line trains. For the best value, it is suggested that Hartford Line customers departing Windsor or Windsor Locks on an Amtrak train, purchase only a one-way ticket from Amtrak. Then purchase your return ticket from a CTrail ticket vending machine at your destination station. Note that this is a short term solution. We are working diligently to get ticket vending machines installed at Windsor and Windsor Locks within the next couple months.
Lost, damaged, or stolen tickets can neither be refunded nor replaced.
Hartford Line trains connect at Union Station. New Haven customers can connect to New Haven Line (Metro-North) for travel to and from New York (New Haven Line) and Shore Line East for travel to Old Saybrook/New London.
This depends on where you’re going. Hartford Line trains stop at both stations. The State Street Station, located just two blocks from the New Haven Green, is the best choice for most downtown destinations. The New Haven Green is the transfer point for all CTtransit buses. Union Station, the southern terminus of the Hartford Line, is the transfer point for all connecting Metro-North (New Haven Line), Amtrak, and Shore Line East trains.
CTtransit Route 30 Kennedy Road (Bradley Airport) provides service to Bradley International Airport from Hartford Union Station. More information.
Yes. Take the Hartford Line to Springfield Union Station. MGM Casino is a .6 mile (12-minute) walk from the station. Exit the station to Lyman Street and take a right for one block. Turn left onto Main to reach the MGM entrance at Main and State Streets. Walking directions
There is also the free PVTA Loop bus service that serves Union Station, MGM, Basketball Hall of Fame and the Quadrangle (Springfield Museums and Armory). It operates Wednesday-Sunday. More info about this service.
Still have questions? Contact us by completing the form found on our Customer Service page.