Hartford Line trains operate seven days a week, including holidays. Please refer to the trip planner or full schedule for departure times.
We are making upgrades to the onboard restrooms to meet current ADA accessibility standards. During this fleet modification program, no restrooms will be available on CTrail trains. This work will continue through early 2019. Until that time, we encourage customers to use the temporary restroom facilities at each station before traveling. Note: Amtrak trains have accessible restrooms onboard.
Collapsible and folding bicycles are permitted on any CTrail Hartford Line train at any time. Customers must fold up the bicycle before boarding the train. Bicycles may only be stored in luggage storage areas at the end of the car or under a seat. Bicycles may not be stored in overhead racks.
CTrail is working to equip trains with bicycle racks and will permit non-folding bicycles onboard trains in the future. Updates on this bicycle program and onboard bicycle policy will be posted to hartfordline.com.
Bicycle racks are available at all stations except Windsor and Windsor Locks.
Trained Service Animals assisting people with disabilities are permitted without restriction on CTrail Hartford Line trains. Please note that Amtrak has specific requirements for Service Animals riding on Amtrak trains. Please see Amtrak.com for more information, or call 1-800-USA-RAIL.
Pets are permitted to ride CTrail Hartford Line trains with the following restrictions.
All pets are required to be transported in a closed, well-ventilated, pet-safe carrier.
The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
Maximum weight of pet with carrier is 20 pounds.
The carrier may be hard or soft sided but must be leak proof.
Pet owners must also be mindful of other customers, and ensure their pets do not occupy empty seats.
Please note when bringing your pet on all Amtrak trains there are specific reservation and fee requirements. Please see Amtrak.com for more information or call 1-800-USA-RAIL.
Only items that can be safely carried and stored by passengers are permitted onboard the trains. Items that may cause safety hazards or inconvenience to other passengers are not permitted. There is no checked baggage on Hartford Line trains.
The Hartford Line will have Lost & Found contact information when service starts.
Currently Amtrak trains have wi-fi and CTrail Hartford Line trains are being upgraded to provide wi-fi service.
AllAmtrak trains and CTrail trains operating on the Hartford Line can accommodate wheelchairs. Amtrak trains accommodate most wheeled mobility devices. The device should not exceed 30 inches. CTrail trains can accommodate mobility devices up to 36 inches. View more information about Amtrak trains.
Yes. All Hartford Line train stations are wheelchair accessible.
All stations between New Haven and Hartford are wheelchair accessible from high-level boarding platforms. Trains crews will use bridge plates to bridge any gap that may exist between the platform and train. At the Windsor, Windsor Locks, and Springfield, MA stations, wheelchair accessibility is provided by a vertical lift and will be deployed by train crews as needed.
Every effort is made to alert passengers of service interruptions and/or cancellations via announcements made at each applicable train station on the public information displays. Longer term or more wide-scale disruptions will be announced on twitter@HLalerts, local news media, on the HartfordLine.com website.
The Hartford Line schedule is available in Trip Planner above and will appear on the Passenger Information Display Screens at each station. The Connecticut Department of Transportation is working with its partners to eventually provide real-time departure data both online and at station locations.
The train schedule for the Hartford Line is available here and in the Trip Planner. There may be minor adjustments to the schedule to improve efficiency and connectivity to other services. Additional train frequency is not anticipated at this time. However, customers will be notified in advance should the schedule change or be augmented with additional departures.
New Haven Line trains are able to wait up to ten minutes to accommodate Hartford Line connecting passengers at New Haven's Union Station.
Tickets & Fares
Tickets may be purchased at CTrail ticket vending machines available at all Hartford Line stations, except Windsor and Windsor Locks. For these stations, customers may purchase one-way tickets online at Amtrak.com, or use the Amtrak mobile ticketing app. One-way tickets may also be purchased onboard CTrail Hartford Line trains, but NOT on Amtrak trains.
Tickets purchased at CTrail Hartford Line Ticket Vending Machines are accepted onboard all of Amtrak's Regional and Shuttle trains between New Haven, CT and Springfield, MA - except for the Vermonter (trains 54, 55, 56, and 57). Passengers who present a CTrail ticket for travel on the Vermonter will charged at the applicable Amtrak ticket rates.
Yes, the U-Pass CT is accepted aboard all CTrail Hartford Line trains with an accompanying student ID from participating schools. For more details on the U-Pass, visit: CTrides.com/u-pass.
Yes, you can purchase a ten-ride ticket at ticket vending machines. This ticket is non-transferable.
Monthly Tickets can be purchased from CTrail Ticket Vending Machines located at all stations, except Windsor and Windsor Locks.
Currently a universal travel card is being explored by the Connecticut Department of Transportation, but is not currently available. However, one-way, weekly, 10-ride, monthly, senior/disabled and school are available at each station with ticket vending machines.
Yes, you can purchase a Hartford Line connecting ticket with Metro-North when you purchase your New Haven Line ticket at a Metro-North ticket vending machine (TVM). Individual tickets will be generated for each leg of the trip.
No, passengers can purchase their Hartford Line and New Haven Line connecting tickets together at ticket vending machines located at Springfield, Hartford, Berlin, Meriden, and Wallingford. Passengers transferring to CTrail New Haven Line (operated by Metro-North) may also purchase their ticket on board the connecting Metro-North train with cash or credit cards. To avoid the surcharge, passengers must show the Metro-North conductor their Hartford Line ticket stub/receipt before purchase.
Hartford Line child fare is $1 per child for up to four
children ages 2-12 traveling with a paying adult. Any additional children
ages 2-12 will be charged half the adult fare. Children under the age of
2 travel free.
This Child Fare Policy does not apply to Amtrak Hartford Line train options.
Hartford Line Senior (65+)/Disabled One-Way tickets are 50% off standard fare.
Unfortunately, this rate for seniors is only available when purchased at CTrail ticket vending machines or on board CTrail designated trains departing stations without CTrail ticket vending machines (Windsor and Windsor Locks). The Amtrak senior discount is in line with their national policy (10%) and is what will be charged when purchasing tickets for Amtrak Hartford Line trains. For the best value, it is suggested that CTrail customers purchase only a one-way ticket from Amtrak when departing Windsor or Windsor Locks, and then purchase a ticket from a CTrail ticket vending machine for return travel at your destination station. Note that this is a short term solution. We are working diligently to get ticket vending machines installed at Windsor and Windsor Locks within the next couple months.
Lost, damaged, or stolen tickets can neither be refunded nor replaced.
All Connecticut stations on the Hartford Line are served by CTtransit. Visit www.CTtransit.com for information. Springfield is served by PVTA and information is available www.pvta.com.
Hartford Line trains connect at Union Station. New Haven customers can connect to New Haven Line (Metro-North) for travel to and from New York (New Haven Line) and Shore Line East for travel to Old Saybrook/New London.
This depends on where you’re going. Hartford Line trains stop at both stations. The State Street Station, located just two blocks from the New Haven Green, is the best choice for most downtown destinations. The New Haven Green is the transfer point for all CTtransit buses. Union Station, the southern terminus of the Hartford Line, is the transfer point for all connecting Metro-North (New Haven Line), Amtrak, and Shore Line East trains.
CTtransit Route 30 Kennedy Road (Bradley Airport) provides service to Bradley International Airport from Hartford Union Station. More information.
Parking varies by station. Please check your station for parking details.
Still have questions? Contact us by completing the form found on our Customer Service page.
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