Customer Service

Hartford Line Customer Service

Hartford Line customer service is provided by CTrides - 1-877-CTrides (1-877-287-4337).

In addition to servicing the Hartford Line and Shore Line East CTrail services, CTrides helps commuters find the best way to get to work or school and offers information & resources for travel options throughout Connecticut. CTrides offers carpools, vanpools, bus, train, biking/walking and teleworking solutions.

Visit or call 1-877-CTrides (1-877-287-4337) or visit the Customer Service Center at New Haven Union Station.

Relay Connecticut is a free service that provides full telephone accessibility. Call 711 and request the Relay Operator to contact us at 1-877-287-4337.

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In an emergency, call 911. To report something suspicious, tell an authority, Call 1-866-HLS-TIPS (1-866-457-8477) or visit KEEPCTSAFE.COM